4 articles
Why Most Airbnb Hosts Let Small Damage Slide
Ask a crowd of Airbnb hosts whether they file a claim for every broken glass and the answer is almost always no. Here is the reasoning behind that shrug, and what it reveals about hosting as a business.
5 min readIs Self Check-In Replacing the Personal Welcome?
Most Airbnb hosts now rely on self check-in, but few have given up on hospitality. What the community's answers reveal about welcome, scale, and the way guests actually want to arrive.
4 min readDo Airbnb Welcome Gifts Actually Matter? Lessons From Baskets Nobody Touched
Some hosts swear by welcome gifts and others quietly stopped after nobody touched them. What the community's experience says about what guests actually notice.
4 min readMy Parents Put Me in Sales Because I Was Too Shy
I started working in my parents’ watch store at about 15 because they thought I was too shy. Years later, I realized the way I learned to sell became the same way I think about Airbnb listings today.
2 min read